How do I issue refunds?

Refunds and partial refunds can be done through API or through the CommBank Simplify dashboard. Our Refund API documentation describes how to create, list and find refunds using the Simplify APIs and provides examples. To refund a charge on the merchant dashboard, click on the 'Payments' section on the menu bar at the top of the page and select the charge you wish to refund. The transaction details for the charge will display. Click 'Refund' in the top right corner of the display, enter the refund amount (up to the original amount of the transaction), and supply a refund reason if you wish to. Click the 'Make Refund' button. You can issue partial refunds.


Want to learn more? Check out all our friendly CommBank Simplify ‘how to’ videos

Contact Us

Phone Support

1800 571 971
+61 7 3224 9711

Available Monday-Friday
7 a.m. - 7 p.m. AEST

Email Support

Simplify@cba.com.au