Website Requirements

Is your merchant website ready for business?  Please ensure your website adheres to the guidelines below.

The website must contain the following:

About Me or Introductory Page: provides a brief description of the business and the products/services offered
Contact Page: The name under which you do business (DBA), address and phone must be clearly visible on the site
Products/Services sold with prices: Pricing is required 
Secure Payment Page: SSL Certificate for the website and/or a secure (https) URL is required on the page where secure data is entered
Terms and Conditions - Shipping & Return/Cancellation Policy: The selling, shipping and billing method must be clear, concise and visible on the website.  Cardholders must be informed of when they will receive the product and the policy for making returns. In addition, for businesses providing services that require a contract or waiver agreement, it is important to have these general terms clearly stated on the website as well.
Privacy Policy: Discloses what information is collected and tracked and whom it is shared with.

How to get your website ready to sell online video

Please contact if you have any questions.

For other helpful tips, please check out all our friendly 'how to' videos on our
CommBank Simplify YouTube channel.


Contact Us

Phone Support

1800 571 971
+61 7 3224 9711

Available Monday-Friday
7 a.m. - 7 p.m. AEST

Email Support