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When using PrestaShop a customer receives a "Sorry, unfortunately an error occurred during the transacation" when ordering a back ordered item.

Last Updated: Jul 28, 2016 10:04AM CDT
This can be caused by a setting within PrestaShop.

If you research the order in both PrestaShop and at Simplify.com you might see that the underlying transaction was approved. However, there is a PresaShop setting that controls what happens when transactions are submitted against back ordered or "out of stock" items.

You can access this setting via:
  1. Go to Orders then Statuses
  2. Edit the status causing the issue (BackOrder in this case)
  3. Enable the setting "Consider the associated order as validated"

That should cause PrestaShop to properly evaluate the transaction status received from Simplify. Completing the order if APPROVED.

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