In these instances, users should reference the checklist below to try to rectify the situation:
- Clear the Browser's Cache. Follow these instructions on how to clear the cache.
- Check what browser extensions/plugins are installed, try removing them one-by-one and log back into Simplify. A lot of these extensions/plugins affect the user's browsing experience, by modifying webpage's to add extra functionality. However, these changes can have negative effects and break the open webpage's functionality.
- Check your browser version, We support the current and previous major releases of Chrome, Firefox, Internet Explorer, Edge, and Safari on a rolling basis. For Internet Explorer we support version 9 and greater.