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How can I avoid chargebacks?

Last Updated: Jan 06, 2017 10:34AM CST
There are many actions which merchants may choose to implement in order to prevent or reduce chargebacks. These include:
  • Use a trackable shipping method for all physical shipments
  • Use an Address Verification System
  • Ensure CVC is mandatory on checkout page.
  • Ensure contact details are clear and easy to find on website and all documents (invoice, emails, etc.)
  • Provide Free phone or local telephone numbers
  • Work with cardholders to resolve disputes
  • Do not complete a transaction if the authorization request is declined
  • Do not accept expired cards
  • Alert cardholders before a periodic rebilling is debited
  • If cardholder requests cancellation of a recurring transaction, cancel the transaction immediately.  Reply to cardholder in writing to advise the service, subscription, or membership has been cancelled and state the effective date of the cancellation.
  • Merchant Terms & Conditions and Cancellation/Return Policy need to be clearly available and acknowledged by cardholder.
  • Ship merchandise before depositing transaction.
  • Ensure promotions and pricing displayed on website are correct
  • Notify cardholders of shipping delays or out of stock merchandise
  • Perform fraud checks on cardholders before processing orders.

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