How can we help you?
Have a Question? Ask or enter a search term here.
Browse by Topic
What is Simplify Commerce?
I don't have a separate legal entity for my business. Can I still use Simplify Commerce?
What types of payments can I accept with Simplify Commerce?
What time zone does the dashboard and API use?
Do I need an SSL Certificate for the payment pages?
Are You Ready to Accept Payments Online
Best Practices for Accepting Payments
Sample Return Policy
Sample Shipping Policy
How to Videos
Tour your Simplify Commerce dashboard
How to take a payment (virtual terminal) on Simplify Commerce
Filtering transactions in your dashboard
How to issue a refund on Simplify Commerce
How to get your website ready to sell online
How do authorizations work?
When I charge a customer, what do they see on their card statements?
Why did my customer's payment get declined?
If I need to can I manually enter a customer payment?
Can I save payment card information so my customers don't need to re-enter it?
How do I issue refunds?
How long before my customer gets a refund?
Can I cancel a refund?
If I prorate a customer subscription and the customer is due a credit, do you automatically refund the amount?
What's the difference between a refund and a chargeback?
What is Form 1099-K?
Can I get reports from Simplify?
Can I import information into Quicken or Quick Books?
Can I use Simplify Commerce to find deposit information?
When can I expect to have funds deposited to my account?
When can I expect to have fees deducted from my account?
How do I enable hosted payments?
Why are my customers getting "This website has not been approved for use with hosted payments" error?
Why am I seeing session timed out message even after refreshing the page?
What is a plan?
What is a subscription?
What is a coupon?
What is 'Max Redemptions' for a Coupon?
What are Start Date and End Date for a Coupon?
How am I notified of a chargeback?
How long do I have to respond to a chargeback?
How can I avoid chargebacks?
Should I issue credit to my customer when I receive a chargeback?
What if I have already issued credit to the customer?
Where can I find the different types of Webhook events that can be emitted on an account?
PHP SDK SSL Certificate Issue
The Simplify dashboard or application does not display correctly.
SSL certificate is installed properly on my website, but I am still getting SSL error
Invalid or missing timestamp in JWS request message
Why am I getting a 400 Bad Request?
Can I Use Test Account Numbers in Live Mode?
What Expiration Date and CVC Value Should I Use With Test Cards?
Link My Website to Simplify Commerce
Link my 1ShoppingCart.com Website to Simplify Commerce
Copyright © 2016 MasterCard
a minute ago
an hour ago
a day ago
Invalid characters found